Saleforte-AI Service Agreement

Update Date: 2025 Year 08 Month 28 Day

Version: v1.1

Welcome to using the "Saleforte-AI" software and services! The Saleforte-AI software and services refer to the products, this software, and related services (hereinafter referred to as "this Software and Services," specific definition see Article 1 of this Agreement) provided by 【ASTRUM AI SOLUTIONS PTE. LTD.】 and/or its affiliated companies (collectively referred to as "the Company" or "we") in various forms.

To use this Software and Services, you shall read and comply with the Saleforte-AI Service Agreement(hereinafter referred to as "this Agreement") and other agreements and rules related to this Software and Services (including but not limited to the Privacy Policy, Cookie Policy, Automatic Renewal Agreement, Payment Verification Policy issued by us from time to time, and the Service Terms/Usage Rules displayed on the login pages of individual tools). Please be sure to carefully read and fully understand the content of each clause, especially the clauses exempting or limiting liability, as well as the separate agreements for activating or using specific services, and choose to accept or not accept them. Exemption or limitation clauses may be highlighted in bold or other forms to draw your attention.

Unless you have read and accepted all terms of this Agreement, you have no right to download, install, or use this Software and Services. Your acts of downloading, installing, using, obtaining an account, logging in, etc., shall be deemed as your having read and agreed to be bound by the aforementioned agreements.

Using this Software and Services indicates that you declare and warrant that you possess all the rights, powers, and authorizations necessary to conclude this Agreement and fully fulfill your obligations hereunder. If you do not meet the aforementioned requirements, please do not download, install, or use this Software and Services.

If you register for this Software and Services on behalf of an organization, then (a) you declare and warrant that you are an authorized representative of that entity, with the authority to bind that entity to this Agreement, and you agree to this Agreement on behalf of the entity; (b) your use of this Software and Services will bind the entity to this Agreement; and (c) "you" in this Agreement simultaneously refers to you and the entity. In this case, the organization is legally and financially responsible for the following actions: your access to and use of this Software, and the use of your account by other persons associated with the organization (including any employees, agents, or contractors). If you do not meet the aforementioned requirements, please do not download, install, or use this Software and Services.

We may amend the terms of this Agreement from time to time and will notify you of any significant changes through the official website or email. If you continue to use this Software and Services after such changes, it indicates your acceptance of the modified new terms.

If you do not agree to this Agreement, please do not download, install, or use this Software and Services.

1. Definitions and Scope of Application

1.1. Affiliate(s): Refers to entities directly or indirectly controlled by, controlling, or under common control with 【ASTRUM AI SOLUTIONS PTE. LTD.】.

1.2. This Software and Services: Refers to data services, AI/computing power services, value-added services such as notifications/SMS/email, services generated by third-party capabilities legally procured and integrated by us, and services provided in innovative forms emerging with technological development, delivered to you by the Company through various channels including websites, consoles, mobile terminals, open platforms, embedded pages (e.g., web pages, API interfaces, SaaS platforms, mobile applications).

2. Account Terms

2.1. Before using this Software and Services, you shall register an account via mobile number, email, or third-party account as prompted on the page, fill in true, accurate, legal, and valid relevant information as required, and confirm acceptance of this Agreement and other relevant rules and policies. We reserve the right to verify all user information and reject any user. Your account is your credential for logging into and using this Software and Services. This account is non-transferable, non-giftable, and non-inheritable.

2.2.If you choose to log in to this Software and Services through third-party services such as WeChat, DingTalk, or Feishu, you permit the Company to access, use, and store your information from that service (which may include login credentials and/or access tokens) within the scope permitted by such third-party service.

2.3. When registering and using your account, you must promise and warrant:

(1) To bear full responsibility for the authenticity, legality, and validity of the registration information, update registration information promptly, and not register an account or use this Software and Services under another person's name;

(2) To properly keep your account and password confidential, and bear legal responsibility for all acts conducted under that account;

(3) Not to maliciously register accounts, including but not limited to frequent registration, batch registration, etc.;

(4) Not to transfer, lend, lease, or provide your account to others for use in any form.

2.4. If you lose your account, forget your password, or leak your verification code, you may promptly request account recovery through the appeal process. We specially remind you to properly keep your account, password, and verification code confidential. When you finish using the service, you should log out securely. You shall bear all losses caused by the leakage of your account or password. If you discover any illegal use of your account, you should notify us immediately, and we will cooperate and handle the matter to the greatest extent possible.

2.5.To ensure security and compliance, we may, within a reasonable scope, monitor, verify, and audit your usage behavior, and may restrict or suspend specific functions based on risk assessment, including but not limited to the following behaviors:

(1) Your use of the account violates national laws, regulations, policies, or legal documents;

(2) Freezing is required by competent state authorities (including but not limited to courts, procuratorates, public security organs, etc.);

(3) Based on the operational and transaction security needs of this Software, such as if you engage in or may engage in acts that damage or attempt to damage the fair transaction environment or normal transaction order of us and our affiliates, or any use containing our or our affiliates' names or brands that is misleading to others, or any use of certain Chinese/English (full or abbreviated), numbers, domains, etc., intending to indicate or imply an association with us or our affiliates;

(4) You are complained against by others, and the other party has provided relevant evidence, while you have not provided counter-evidence as required by us;

(5) We reasonably analyze and judge that your account operations are abnormal;

(6) There is a dispute over account ownership;

(7) Violation of this Agreement, rules, and other relevant agreements;

(8) Other situations where we reasonably judge that you have engaged in acts of the same nature as above or generate similar risks.

2.6. Account Deletion/Cancellation

2.6.1. When you need to terminate your use of this Software, you may apply to delete/cancel your account. However, you shall still be responsible for your actions during the period of using this Software prior to account deletion/cancellation. You acknowledge and understand that account deletion/cancellation is an irreversible action. After your account is deleted/cancelled, we will delete your relevant information or anonymize it, unless otherwise stipulated by laws and regulations or where enterprise-controlled data requires separate processing based on customer needs.

2.6.2. We reserve the right to freeze, delete/cancel your account and delete or anonymize the data and files you have stored if you violate applicable laws and regulations or breach this Agreement, without bearing any liability to you. You shall bear all losses incurred due to the clearing or loss of all data, information, etc., generated from your use of this Software and Services.

3. Fees, Payment, and Automatic Renewal

3.1. Billing and Prices: This Software and Services may include free and paid features. Paid prices, measurement units, billing cycles, tiers, or packages are subject to our official website, online purchase process pages, or the "Order/Supplementary Agreement" between both parties; such pages/agreements are integral parts of this Agreement and have the same legal effect.

3.2. Payment Methods: Unless otherwise agreed in writing by both parties, you shall complete payment (e.g., online payment, corporate transfer, prepayment) via the methods specified in the corresponding tool's "Service Terms/Service Agreement".

3.3. Automatic Renewal: If you activate a subscription or automatic renewal, you are deemed to have irrevocably authorized us and our cooperative payment institutions to automatically deduct payment before the subscription expires.

3.4. Price Changes: We reserve the right to change prices at any time; price adjustments will be notified in a reasonable manner in advance. If you disagree, you should cancel the subscription/renewal before the new price takes effect; otherwise, you will be deemed to have agreed to the adjustment.

3.5. Cancelling Subscription: You may stop using this Software and Services and/or cancel your subscription at any time through your account settings. If you cancel your subscription, you are not entitled to any refund of fees already paid, and all outstanding payable fees become due immediately, which you shall pay forthwith.

3.6. Free Trial: We may offer trials of this Software and Services or features from time to time to unspecified customers or invited customers. You understand and agree that trial Software and Services are provided "as is" and "as available". We reserve the right to set eligibility requirements, trial scope, and duration for free trials.

3.7. Overdue Payment and Service Suspension: If you fail to make payment on time, we have the right to suspend/restrict this Software and Services, adjust resource quotas, and stop technical support until terminating the contract and pursuing liability for breach. Operational losses caused by service suspension shall be borne by you.

3.8. We reserve the right to change or terminate this Software and Services (or any part thereof) at any time or from time to time without notice. We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of this Software and Services.

4. Refund Policy (Important)

We offer prepaid plans, and we are unable to provide refunds for any paid Software and Services. Please note that all payments are final. We specifically draw your attention to the following terms:

4.1. Prepayment and No Refund Principle

This Software and Services adopts a combined model of prepayment and usage-based billing.

Unless otherwise mandated by laws or administrative regulations, or with our prior written consent, fees you have paid are non-refundable once paid. This includes, but is not limited to, situations such as: you did not use or partially used the Software and Services, applied for a refund due to poor experience, actively downgraded, the Software and Services expired without renewal, failed to cancel automatic renewal promptly, etc. None of these constitute grounds for a refund or credit.

4.2. Right to Know and Choice

4.2.1. Before purchasing and paying, you should fully understand our features and application scenarios. To this end, we provide comprehensive, detailed, and clear usage guides and getting started manuals on our official website and other channels, aimed at helping you fully understand the features, application scenarios, and prices of our products before purchase.

4.2.2. You have the right to choose the content and quantity of our Software and Services according to your needs. After you purchase our Software and Services offline, online, or through other mutually confirmed methods, you will have the corresponding permissions to enjoy our Software and Services. We will provide you with the corresponding Software and Services based on your needs and the content and quantity purchased.

4.2.3. You have a reasonable duty of review and attention, and to choose the content of our Software and Services suitable for your needs. Our specific Software and Services and charging methods are subject to the information officially released by us. We may modify and change charging standards and service charging methods as needed.

4.3. Determination of Commencement of Service Performance

To avoid disputes, you confirm and accept that the occurrence of any of the following circumstances shall be deemed as our commencement of service performance obligations for this Software and Services, and fees shall not be refunded:

4.3.1. You have logged into the console;

4.3.2. Instances or keys have been created;

4.3.3. Interfaces have been called or third-party capability invocations have been triggered;

4.3.4. Resources have been allocated, occupied, or metering records have been generated;

4.3.5. Quotas have been issued or other circumstances constituting actual commencement of service performance have occurred.

4.4. Statutory Circumstances and Refund Process

If a refund is indeed required due to mandatory provisions of applicable laws and regulations, you shall submit sufficient and valid application materials and actively cooperate with us in verification. We reserve the right to first deduct any fees payable by you, liquidated damages, and other amounts for which you are liable before processing the refund. The remaining amount (if any) will be returned.

4.5. Complaint and Appeal Channels

If you have questions or dissatisfaction regarding orders, refunds, the performance of this Software and Services, or this Agreement, you may contact us through the following methods:

(1) Online customer service;

(2) Send an email to contact@saleforte-ai.com.

We will process and provide feedback within a reasonable period in accordance with the provisions of the Consumer Rights Protection Law.

5. Saleforte-AI and Its Services

5.1. Saleforte-AI provides services including but not limited to 【AI model-based online customer acquisition, real-time sales reception, CRM, data analysis, and related knowledge base storage】(Specific features are subject to the actual functions provided in the version you download, as features may vary due to version iterations and different target user groups).

5.2. Subject to your compliance with all terms of this Agreement, we grant you a 【non-exclusive, limited, non-transferable, non-sublicensable, and revocable license】 to access and use this Software and Services. We reserve all rights not expressly granted herein. You must obtain our separate written permission before exercising such rights. Our failure to exercise any such right does not constitute a waiver of that right.You confirm and agree: we may terminate this license for reasonable cause if you violate any provision hereof, to prevent further harm to us and other users.

5.3. You should download this Software from our website or authorized third parties to obtain this Software and Services. If you obtain this Software and Services from sources other than us or our authorized third parties, we cannot guarantee that this version of the Software and Services will function normally. You shall be solely responsible for such acquisition method and usage behavior.

5.4. You understand and acknowledge that the functions described in these terms may only be provided to certain users (e.g., enterprise users) or in specific ways (e.g., paid). The Software and Services you can actually enjoy when accessing and using this Software are subject to what we actually provide to your user account.

5.5. We will optimize the aforementioned functions from time to time and continuously develop new functions based on user needs and our strategy. You agree that these functional services may be optimized or modified according to changes in user needs or our judgment as service versions differ, or may be temporarily suspended due to regular or irregular maintenance. Such actions shall not be deemed a breach of this Agreement by us.

6. Third-Party Services (Procurement/Integration/Resale)

6.1. You understand and expressly agree: To provide a complete service experience, we may procure, integrate, or resell capabilities and resources provided by independent third parties (e.g., cloud/computing power, CDN, AI models, data interfaces, payment, SMS, real-name authentication/facial recognition, etc.).

6.2. When using features involving third parties, you must also comply with the service agreements, privacy policies, usage specifications, and compliance requirements issued by those third parties; we will display relevant third-party rules to you in a reasonable manner, such as through feature prompts or link redirection. You should review and confirm acceptance before use. Your use of any feature involving third-party services constitutes your recognition, acceptance, and agreement to the third party's published service agreements, privacy policies, usage specifications, and compliance requirements, which shall be binding on you.

6.3. Authorization and Data Sharing: To enable the normal provision of third-party services, you irrevocably authorize us to follow the "Minimum Necessary Principle" to share or transmit information/data directly necessary for the corresponding service (e.g., identity information required for real-name authentication, order information required for payment) with the third party providing that service. The processing, storage, etc., of such information/data by the third party shall be governed by their own rules. We bear no liability for this.

6.4. Service Quality and Limitation of Liability: We will use commercially reasonable care to select third-party partners with legal qualifications and compliance capabilities and conduct necessary coordination during service integration. However, we make no express or implied warranties (including but not limited to freedom from faults, errors, or fitness for a particular purpose) regarding the continuity, stability, availability, data security, or compliance of third-party services. We shall not be liable for compensation or guarantees for service interruptions, data errors, or rights infringement caused by the third party's own technical failures, operational errors, or compliance issues. However, upon receiving your notification, we will endeavor to assist you in communicating and coordinating with the third party to resolve the issue.

6.5. Fees and Settlement: If third-party services incur additional fees (e.g., SMS sending fees, traffic consumption fees, API call fees), the fee calculation shall be based on our metering records or reconciliation data provided by the third party (we will synchronize such records/data to you). You shall pay such fees to us as stipulated in this Agreement or according to settlement plans separately agreed upon by both parties. If payment is overdue, we have the right to suspend the provision of the relevant third-party service function until the fees are settled.

6.6. Policy/Regulatory Changes: If third-party services cannot continue to be provided due to changes in national laws and policies, requirements from regulatory authorities, or adjustments to third-party service strategies (including but not limited to termination of service, fee increases, restriction of service scope by the third party), we have the right to unilaterally adjust, suspend, or terminate the relevant functions involving that third-party service under this Agreement without bearing liability for breach of contract to you, but will notify you in advance through reasonable means (e.g., our official website).

7. User Usage Specifications

7.1. Behavioral Requirements. You shall correctly configure and use this Software, and take appropriate security measures yourself to protect and back up your Content. You declare and warrant that the algorithms, models, data, products, and services you integrate into this Software are secure, stable, and effective, contain no other software programs, contain no viruses, worms, Trojans, or other harmful computer code, files, scripts, and programs, exhibit no characteristics of any malware, will not cause damage to our and/or our affiliates' related systems, nor to the data of us and/or our affiliates or any third party. Security vulnerabilities arising from your Content, including but not limited to viruses, Trojans, worms, or other harmful programs, or due to your failure to use this Software and Services according to this Agreement, shall be your responsibility and liability.

7.2. As a user of this service, you must not violate the requirements of laws and regulations such as the Internet Information Service Management Measures, Network Information Content Ecological Governance Regulations, Interim Measures for the Management of Generative Artificial Intelligence Services, and related standards regarding network information content security. You must not input, or use this Software and Services to output or disseminate the following illegal or harmful information:

(1) Opposing the basic principles established by the Constitution;

(2) Endangering national security, divulging state secrets, subverting state power, or undermining national unity;

(3) Damaging national honor and interests;

(4) Distorting, vilifying, desecrating, or denying the deeds and spirit of heroes and martyrs, or infringing upon their names, portraits, reputations, or honors through insult, defamation, or other means;

(5) Promoting terrorism or extremism or inciting terrorist or extremist activities;

(6) Inciting ethnic hatred or discrimination, undermining ethnic unity;

(7) Undermining state religious policies, promoting cults and feudal superstitions;

(8) Spreading rumors, disrupting economic or social order;

(9) Disseminating obscenity, pornography, gambling, violence, murder, terror, or instigating crime;

(10) Insulting or defaming others, infringing upon the reputation, privacy, and other legitimate rights and interests of others;

(11) Other content prohibited by laws and administrative regulations.

7.3. To fulfill statutory obligations, we have the right to take technical measures and other actions to review your behavior and information when using this Software and Services, including but not limited to reviewing input and output, establishing risk filtering mechanisms, and creating feature libraries for illegal content. As a user of this Software and Services, you must not maliciously circumvent the information content security management and risk prevention mechanisms of this Software and Services through the following methods, including but not limited to:

(1) Malicious circumvention behaviors, including but not limited to using variants, garbled characters, special characters, homophones, etc., to evade detection by this Software and Services to input or generate content violating Section 7.2.

(2) Conducting malicious attacks, inducing, or poisoning by impersonating identities, reverse inducing, or jailbreak attacks.

(3) Removing or tampering with identifiers related to generated content of this Software and Services without our consent or without legitimate grounds.

7.4. As a user of this Software and Services, you must not violate the requirements of laws and regulations such as the Cybersecurity Law, Data Security Law, and related standards. You must not interfere with, damage, or attack this Software and Services and the systems, networks, models, and other components supporting their normal operation. You must not engage in the following activities endangering the security of this Software and related services:

(1) Engaging in illegal network intrusion activities, e.g., using unauthorized data or accessing unauthorized service servers/accounts; forging TCP/IP packet names or parts of names; without permission, attempting to probe, scan, or test system or network vulnerabilities, etc.

(2) Engaging in activities interfering with or disrupting normal network functions, e.g., intentionally generating or spreading malicious programs or viruses; entering public computer networks or others' computer systems without permission and deleting, modifying, or adding stored information; interfering with operations in a way that causes computer systems or facilities to bear unreasonable loads, etc.

(3) Engaging in activities stealing network data, e.g., reverse engineering, reverse assembling, reverse compiling, translating, or otherwise attempting to discover the source code, models, algorithms, or underlying components of this Software; using any means (including but not limited to any robot, spider, other automated device, setting up a mirror) to scrape or copy this Software and Services and any content contained therein, etc.

(4) Engaging in other activities endangering the security of this Software and Services' systems, networks, models, and other components.

7.5. As a user of this Software and Services, you shall not use this Software and Services for the following improper purposes:

(1) Using this Software and Services for any illegal purpose that violates laws and regulations, regulatory policies, or infringes upon the legitimate rights and interests of third parties.

(2) Using this Software and Services for purposes that may cause serious harm to physical health, psychology, society, or economy, or that violate scientific and technological ethics.

(3) Engaging in acts that infringe upon intellectual property rights, trade secrets, or other violations of business ethics, or using algorithms, data, platform advantages, etc., to implement monopolistic or unfair competitive practices.

(4) Without our authorization, copying, transferring, leasing, lending, selling, or providing sublicenses or resale rights for all or part of this Software and Services.

(5) Using this Software and Services for or assisting in high-risk activities, such as: military and warfare, weapon development, explosives or hazardous materials, management or operation of critical infrastructure (e.g., transportation, energy), creating or distributing controlled substances or services, generating or disseminating information related to self-harm, or activities with high economic loss risks, including gambling, automated credit eligibility determination, employment, and education decisions.

(6) Other usage methods prohibited or restricted by laws and administrative regulations, or that may harm our interests.

7.6. Information Collection and Usage Specifications

When you use this Software to collect external information, especially the personal information of respondents (including but not limited to name, date of birth, ID number, address, contact information, account passwords, accommodation information), you must prominently display the purpose, method, and scope of information collection and use on the interface. You must ensure that the collection and use of form information have obtained the explicit consent of the respondents. You must comply with laws, regulations, and industry standards, adopt reasonable and effective technical measures to store and process relevant information, and ensure that without the explicit consent of the respondents, you will not disclose, transmit, rent, sell, or trade the personal information data of the respondents, nor use the relevant information beyond the permitted scope; and you shall not use the information illegally.

7.7. If we discover or receive reports or complaints that a user violates this Agreement, we reserve the right to delete or block relevant content without prior notice, and may impose penalties on the violating account— including but not limited to warnings, restriction or prohibition of using part or all functionalities, or account suspension until permanent deletion—depending on the severity of the violation. We may also publicly announce the handling results.

8. Service Content and Changes

8.1. During the term of this Agreement, we will make all or part of our tools and functions available to you. The specific available scope shall be subject to the display on our official website, console activation records, or order records.

8.2. You understand and agree that for overall operations (such as system and related service updates, version iterations, etc.) and software operational security (such as sudden security risks, policy compliance requirements, etc.), the Company has the right, at its discretion and without separate notice to you, to decide on the settings and scope of this Software and Services/features, and to modify, interrupt, suspend, update, upgrade, optimize, adjust, discontinue, replace third parties, delete, transfer, or terminate this Software and Services. You agree that we shall not be liable to you for this. Where possible, we will notify you of the foregoing matters in a reasonable manner. For unplanned maintenance due to force majeure, basic operators, etc., we will notify you in a reasonable manner as soon as possible after such events occur. You should always pay attention. Simultaneously, we will make commercially reasonable efforts to shorten the impact time and restore services promptly.

8.3. You agree that we may, during the provision of this Software and Services, send you advertisements, promotions, or promotional information (including commercial and non-commercial information) through SMS, email, or electronic information by ourselves or third-party advertisers. You agree that you shall carefully judge the authenticity and reliability of any advertising information appearing in our Software and Services and, unless otherwise specified by law, shall be responsible for transactions conducted based on such advertising information.

8.4. When using the corresponding functions provided by this Software, you shall comply with the relevant technical specifications, security requirements, and other regulations we inform you of from time to time to ensure the safe and stable operation of this Software.

9. Data and Privacy Protection

9.1.You may need to provide relevant information about yourself and end users to enable the Company to provide you with better Software and Services and corresponding technical support. The Company will lawfully protect your rights to access, consult, copy, correct, modify, supplement, delete relevant information, and withdraw authorization. We will employ encryption technology, anonymization, and other technical measures commensurate with this Software and Services, along with other security measures, to protect your information. For more details on personal information protection, in compliance with the Personal Information Protection Law, Data Security Law, and other laws and regulations, and adhering to the principles of legality, legitimacy, necessity, good faith, and minimum necessity, please refer to the Privacy Policy. The Privacy Policy may be updated from time to time to reflect changes in applicable laws, regulations, standards, industry norms, or to reflect updates, new features, or changes to this Software. After any updates to the Privacy Policy, your continued access or use of this Software constitutes your reading, understanding, and acceptance of these updates.

9.2. If you process third-party personal information or sensitive data through this Software and Services, you shall independently complete the lawful acquisition of authorization, notification, and compliance obligations, and assume full responsibility for the legality of data sources and the legitimacy of processing.

9.3. Maintaining software security and normal operation is a shared responsibility of both parties. We will take necessary technical measures with reasonable and prudent industry standards to protect your data security. However, you acknowledge and agree that we cannot provide absolute guarantees. We shall not be liable for losses caused by force majeure, third-party attacks, or improper configuration by you.

9.4. When required by legal supervision, law enforcement, or judicial investigation, we may cooperate in accordance with the law and make necessary disclosures to the extent permitted by law.

9.5. We work with you to protect your personal information. Within commercially reasonable limits, we will strive to take technical measures or other security measures commensurate with this Software to protect the security of your personal information. Nevertheless, we cannot guarantee the security or confidentiality of information you transmit over or through the internet.

10. Intellectual Property and Licenses

10.1. During your use of this Software and Services, you may submit text, audio, or other content or information (collectively, "Input") to this Software and Services and receive content generated in response to your Input (referred to as "Output"). You declare and warrant that you possess all necessary rights, licenses, and permissions to process Input as required under our terms; your Input and corresponding Output do not infringe any intellectual property rights, portrait rights, reputation rights, honor rights, name rights, privacy rights, personal information rights, or other legitimate rights of any person; they do not involve state secrets, trade secrets, or other data that may adversely affect national security or public interests.

10.2. To enhance your user experience and improve the sharing and promotion of your Content, we may use Input and corresponding Output collected by this Software and related Services for model training and optimization of the Software and Services, provided that: such data undergoes secure encryption; strict de-identification is applied; re-identification of specific individuals is rendered impossible. Under this premise,you grant the Company a royalty-free, worldwide, transferable, sublicensable, and re-licensable right to use your Input and Output to the extent permitted by law for the aforementioned purposes.

10.3. Except as otherwise stipulated in Article 9.1, all content provided by the Company in this Software and Services (including but not limited to the Software and Services, software, interfaces, pages, visuals, algorithms, models, documentation, SDKs/APIs, trademarks, technology, programs, web pages, text, images, audio, video, charts, layouts, electronic documents, and related materials) is the intellectual property of the Company or respective rights holders. The copyrights, patents, and other intellectual property rights of the software underlying this Software and Services belong to the Company, its affiliates, or other relevant rights holders. Without the Company's permission, no one may use the content of this Software and Services (including but not limited to monitoring, copying, reprinting, distributing, disseminating, broadcasting, displaying, selling, licensing, mirroring, uploading, or downloading content through any robot, spider, or similar program/device).

10.4. Under no circumstances should you privately use any of the Company's identifiers, including but not limited to "Saleforte-AI," service marks, trade names, domain names, website names, company logos (LOGO), URLs, or other distinctive brand features (collectively, "Marks"). Without the Company's prior written consent, you shall not display, use, or apply to register trademarks/domain names containing these Marks (either alone or in combination); imply to others that you have the right to display, use, or otherwise handle these Marks. You shall bear full legal liability for any losses caused to the Company or others due to your breach of this Agreement regarding the use of these Marks.

10.5. You shall independently bear all third-party claims, penalties, and losses arising from your infringement; we reserve the right to seek recourse against you for any losses we suffer as a result.

11. Confidentiality Clause

11.1. Both parties shall maintain confidentiality regarding non-public information obtained during cooperation (including but not limited to technology, products, source code, algorithms, data, business plans, customer information, pricing schemes, reconciliation and settlement information, etc.).

11.2. Without the other party's written permission, neither party may disclose, transfer, or use such information for purposes outside this Agreement, except as required by laws, regulations, regulators, or effective court documents. The disclosing party shall notify the other party in advance to the extent permitted by law.

11.3. Confidentiality obligations take effect upon disclosure of information and survive termination of this Agreement for three (3) years. Parties may enter into a more detailed Confidentiality Agreement, which shall not conflict with this clause.

12. Service Levels and Support

12.1. We provide services and technical support in accordance with industry standards. For specific SLAs, dedicated support, on-site/customized services, etc., refer to separately signed agreements.

12.2. You shall cooperate by providing necessary information and access permissions. Otherwise, we reserve the right to suspend or delay support obligations.

12.3. We provide no commitments or warranties of any form for experimental/beta features. You should use them after careful evaluation. If you click "Confirm," "Agree," "Accept," or similar buttons or checkboxes for experimental/beta features, it indicates you have completed the corresponding evaluation and assume all related risks that may arise. We bear no responsibility for this.

13. Breach and Compensation

13.1. If you violate this Agreement and/or other applicable service terms and rules, we have the right to take reasonable measures at our sole discretion without prior notice, including but not limited to: issuing warnings, restricting, suspending, or terminating your access to part or all of the Software's functionalities, blocking or deleting content you uploaded or disseminated, restricting or freezing account functions, or permanently closing your account. You shall bear all consequences and losses arising therefrom. We reserve the right to announce the handling results and decide whether to restore the use of related accounts based on actual circumstances. We are not obligated to restore or return any deleted content. For actions suspected of violating laws, regulations, or involving illegal crimes, we will retain relevant records and have the right to report to competent authorities, cooperate with investigations, or file reports with public security organs as required by law.

13.2. If your violation of this Agreement and/or other applicable service terms and rules leads to third-party complaints, litigation, claims, etc., you shall handle such matters independently and assume all legal liabilities. If your illegal or breaching actions cause any losses (including but not limited to legal fees and expenses) or administrative penalties to us, our affiliates, partners, or other entities, you shall provide full compensation.

13.3. If you fail to make payments on time, we have the right to suspend or terminate the Software and related services, restrict access, or reclaim resources. Any operational or profit losses incurred due to such suspension/termination shall be borne solely by you.

13.4. You shall independently assume all responsibilities arising from your violation of laws or this Agreement that trigger third-party claims, complaints, or penalties. If we assume liability first, we reserve the right to seek recourse against you.

14. Limited Warranty

14.1. We are committed to providing secure, stable, and continuous services to ensure normal user experience. However, this Software and Services are provided on an "as is" and "as available" basis. Despite our best efforts, due to technological limitations and objective constraints inherent in the underlying technology of this service, we cannot make any warranties regarding the following matters:

(1) We do not guarantee uninterrupted, error-free, interference-free, continuously stable, or fault-free operation of this Software and Services;

(2) We do not guarantee the ability to correct all defects in this Software and Services given current technological levels;

(3) Due to technical characteristics, we cannot guarantee the legality, authenticity, completeness, accuracy, timeliness, or practicality of content generated by this Software and Services. We cannot exclude the possibility that maliciously induced prompts or usage methods/purposes violating this Agreement may output content inconsistent with the views of the operator of this Software and Services;

(4) Although input and output of this Software and Services undergo filtering and review, we cannot exclude undetected violations in your input or the Software's output, nor can we guarantee the absence of flawed information, false content, or unreasonable/distressing material;

(5) Due to the nature of AI models, identical content uploaded to this Software and Services platform (including but not limited to text prompts or any other prompt content assisting AI- generated content creation) may yield different output results;

(6) We do not guarantee that this Software and Services will meet all user requirements;

(7) When content provided by this Software and Services includes material from plugins, third- party websites, etc., we are not responsible for the validity of such content and make no warranties regarding the authenticity, legality, or security of any content, products, services, or other materials obtained through these channels. To the extent permitted by law, except as expressly stated herein, we cannot make any warranties, guarantees, or commitments to you. We reserve the right to change, suspend, withdraw, or restrict all or part of the Software's functionalities for business or operational needs without notice.

14.2.We may introduce new features from time to time. We remind you that during the testing phase of new features, service instability may occur. Unless otherwise required by law, we cannot and do not warrant the stability of features during their testing phase.

15. Limitation of Liability

To the extent permitted by law, we shall not be liable to you for any of the following circumstances, regardless of whether we were informed of or should have been aware of the possibility of such damages:

15.1. We shall not be liable for any indirect, incidental, consequential, punitive, special, or exemplary damages and losses, including but not limited to lost profits, goodwill and reputation, opportunities, data loss, third-party costs, income, or revenue. To the maximum extent permitted by law, our total liability to you shall not exceed the total fees you have paid for the disputed service in the twelve (12) months preceding the claim. These limitations and terms apply to all matters or claims related to this Agreement.

15.2. We shall not be liable for any losses or damages caused by:

(1) Your use of any third-party products or services;

(2) Any modification or suspension of this Software or any of its functions by us in any manner;

(3) Your failure to provide accurate account information or to protect your account password security as required under this Agreement;

(4) Other losses resulting from your breach of the terms of this Agreement.

15.3. To the maximum extent permitted by law, any dispute between you and any third party (including but not limited to mobile network service providers, rights holders, or other users) arising from your use of this Software shall be solely between you and such third party. You must hold us harmless from any and all liability and losses (whether actual or indirect) of any kind and nature arising from such disputes.

16. Force Majeure and Incidents

16.1. If either party delays or fails to perform its obligations due to network connection failure, power failure, strike, labor dispute, riot, insurrection, disturbance, fire, flood, storm, explosion, force majeure, war, government action, order of domestic or foreign courts, hacker attack, internet virus, technical adjustments by network operators, temporary government control, or any other reason beyond its reasonable control, the affected party shall not be liable for breach of contract within a reasonable period, provided that it endeavors to mitigate losses and promptly notifies the other party.

16.2. After the force majeure event is resolved, both parties shall resume performance as soon as possible. If the event persists for more than thirty (30) days and substantially affects the purpose of the contract, either party may terminate the affected portion of the contract.

17. Term, Suspension, and Termination

17.1. This Agreement shall take effect from the date you agree to and begin using the services and, unless otherwise agreed, shall remain in full force and effect until terminated by either party.

17.2. We may suspend or terminate your access without prior notice if you: materially breach this Agreement, violate laws or regulations, harm our or third-party rights, fail to pay overdue fees, refuse to cooperate with compliance verification, or pose significant risks.

17.3. You may apply for account cancellation/termination through the console or customer service. You shall handle matters such as unpaid fees, resource release, data migration, and backups before termination.

17.4. Termination or expiration of this Agreement shall not affect the continued validity of provisions regarding liability for breach, confidentiality, intellectual property, limitation of liability, and dispute resolution.

17.5. We reserve the right to suspend or terminate your account at any time in accordance with this Agreement or applicable laws. Such termination may result in the deactivation or deletion of your account, revocation of access to your account, and forfeiture of all content therein. We further reserve the right to deny service to anyone at any time.

17.6. We may, at our sole discretion, modify, restrict, suspend, or terminate your access to or use of our services at any time, particularly if you violate the terms of this Agreement, applicable laws, or cause harm, risk, or potential legal exposure to us, our users, or others. Upon termination, your right to use the services will cease immediately. If you wish to terminate your account, you may simply discontinue using the services.

17.7. We may also, at our sole discretion, partially restrict your use of the services. This includes, in particular, our right to prohibit your access to our technical support, especially if you misuse such support.

18. Notices and Service

18.1. We may deliver notices to you through official website announcements, system messages, in-app mail, SMS, email, or contact information retained in your account. Notices shall be deemed served upon sending.

18.2. You shall bear all consequences arising from failure to promptly update changed contact information.

19. Governing Law and Dispute Resolution

19.1. The formation, validity, performance, amendment, termination, and dispute resolution of this Agreement shall be governed by the laws of Mainland China (excluding conflict of laws rules).

19.2. Any dispute arising from or relating to this Agreement shall be resolved through friendly negotiation. If negotiation fails, either party may file a lawsuit with the competent people's court in the place of our domicile.

20. Miscellaneous

20.1. Section headings in this Agreement are for convenience only and shall not affect the interpretation or application of clauses.

20.3. This Agreement, together with supplementary rules and online order/page prompts, constitutes the entire agreement.

20.4. To provide better services or due to changes in national laws, policies, technical conditions, product features, etc., we may amend this Agreement periodically. Amendments form an integral part of this Agreement. We will notify you of updates through appropriate means. You may review the latest version on our website or in-app settings. If you object to amended terms, you have the right to immediately stop using this Software. Continued use after the effective date of amendments constitutes your acceptance of the revised Agreement.

20.5. You may not assign rights or obligations under this Agreement without our written consent. We may assign rights and obligations to affiliates or successors due to business restructuring or mergers without prejudicing your legitimate rights.

Confirmation: I/We hereby confirm that I/we have carefully read and fully understood all the above terms, particularly the clauses highlighted in bold or otherwise (including but not limited to limitations of liability, disclaimers, third-party services, automatic renewal, refund policies, and dispute resolution provisions), and agree to be bound by them.